Return And Refund Policy
Last updated: December 08, 2025
Returns & Refunds Information
At The Leather Artisans, we understand that sometimes a customer may need to return or exchange an item. This Return & Refund Policy explains how returns, refunds, and exchanges work so customers have a clear understanding before and after placing an order. This policy applies to all orders delivered within Australia.
Return Eligibility
We accept returns for both defective and non-defective products. To ensure fairness and proper handling, customers are required to contact us within 14 days of receiving their order if they wish to request a return or exchange. Returned items must be in new, unused, and unworn condition. Original packaging, tags, and any accessories included with the product should be returned to help us verify the item’s condition. Requests that do not meet these requirements may not be eligible for approval.
Return Request Timeframe
The return request timeframe means that customers must notify us of their intention to return or exchange an item within 14 days of delivery. Customers do not need to send the product back immediately within this period. However, the request itself must be submitted within these 14 days. Once a return request is reviewed and approved, we provide clear instructions explaining how and where the item should be sent. Requests submitted after this timeframe may not be approved under this policy.
Product Condition
Returns are accepted only for new products. Items that show signs of use, wear, damage, or alteration after delivery cannot be accepted for return or exchange. This helps us maintain quality standards and ensures fairness for all customers.
How to Initiate a Return
To begin a return or exchange, customers should contact our support team before sending the item back. When reaching out, customers should include their order number and a brief reason for the return. If the issue involves a damaged, defective, or incorrect item, we may ask for clear photos to better understand the issue. Our team will review the request and respond with the next steps.
Return Method
All approved returns must be sent by mail using the instructions provided by our support team. This helps ensure the return reaches the correct location and can be processed efficiently. Items returned without prior approval may not be accepted.
Return Shipping and Fees
For returns that are not related to product defects or errors, the cost of return shipping is the responsibility of the customer. If an item arrives damaged, defective, or incorrect, the return instructions will be shared after reviewing the issue. We do not charge any restocking fees for approved returns.
Exchanges
We offer exchanges for eligible items requested within the approved return request period. Exchange requests depend on product availability. If the requested replacement item is not available, a refund may be issued instead according to this policy.
Refund Processing
After a returned item is received and inspected, refunds are processed within 7 business days. Refunds are issued to the original payment method used when placing the order. Depending on the bank or payment provider, it may take additional time for the refunded amount to appear in the customer’s account.
Damaged, Defective, or Incorrect Items
If an order is delivered in a damaged condition, contains a defect, or includes an incorrect item, customers should contact us within the return request timeframe. After reviewing the details and any supporting information provided, we will assist with a suitable resolution in line with this policy.
Important Information
Return requests made after 14 days from delivery are not eligible for approval. Items returned without prior authorization or that do not meet the conditions outlined in this policy may be refused. This policy applies only to orders delivered within Australia.
Contact Information
For any questions regarding returns, refunds, or exchanges, customers can contact us at support@theleatherartisans.com. Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM (GMT +10:00), Sydney, Australia.
You Can Also Contact Us On Our Below Details:
Store Name: The Leather Artisans
Business Mail: support@theleatherartisans.com
Business Address: 2 Harrier Avenue, Raby New South Wales 2566, Australia
Business Phone Number: +61406011000
Business Registration Number: 81 483 272 023
Business Hours: 9:00 AM To 5 PM Monday To Friday (GMT +10:00) Sydney, Australia