FREQUENTLY ASKED QUESTIONS (FAQs)
General Information
What products do you sell?
We sell ready-made men’s leather jackets, including biker jackets and bomber jackets. All products listed on our website are standard, ready-made items.
Are your products custom-made or handcrafted?
No. All products sold on our website are ready-made and produced through standardized manufacturing processes. We do not offer custom-made or handcrafted items.
Orders & Payments
How do I place an order?
You can place an order directly through our website by selecting a product, choosing the required options, and completing the checkout process.
What payment methods do you accept?
We accept secure payments through Shopify Payments. The available payment methods include American Express, Apple Pay, Google Pay, MasterCard, Shop Pay, Union Pay, and Visa. All payments are processed in AUD.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not be possible.
Processing & Shipping
Where do you ship?
We currently ship within Australia only.
Is shipping free?
Yes. Free shipping is available on all orders within Australia.
What is the order cut-off time?
Orders placed before 10:00 PM (GMT +10:00), Sydney time are considered for same-day processing, subject to order volume.
How long does order processing take?
Orders are processed within 0-1 business day, Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.
How long does delivery take?
The total estimated delivery time is 2-8 business days after dispatch, with deliveries taking place Monday to Friday. Delivery times may vary depending on the delivery location and courier service.
Will I receive tracking information?
Yes. Tracking details are provided by email once your order has been dispatched.
Product Information
Are product images accurate?
Yes. We make every effort to ensure that product images and descriptions clearly show the item being sold. The information provided on each product page is written to help customers understand the product before placing an order.
How do I choose the right size?
Available sizes and sizing information are listed on each product page. We recommend reviewing these details carefully before placing an order.
Returns & Refunds
What is your return policy?
Customers may request a return or exchange by contacting us within 14 days of receiving their order. Returned items must be unused, unworn, and in their original condition.
Do I need to send the item back within 14 days?
No. You must contact us within 14 days to request a return. Once the request is approved, we will provide instructions on how and where to send the item.
Who pays for return shipping?
For non-defective returns, return shipping costs are the responsibility of the customer. If an item is defective or incorrect, return instructions will be provided after review.
Do you offer exchanges?
Yes. Exchanges are accepted within the return request period, subject to product availability.
How long does it take to receive a refund?
Once the returned item is received and inspected, refunds are processed within 7 business days to the original payment method.
Support & Contact
How can I contact customer support?
You can contact us by email or phone using the details listed on our Contact Us page.
What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT +10:00), Sydney, Australia.
Website Information
Is the information on your website consistent across all pages?
Yes. We work to keep product details, shipping timelines, return conditions, and contact information consistent across our product pages, FAQs, and policy sections.
You Can Also Contact Us On Our Below Details:
Store Name: The Leather Artisans
Business Mail: support@theleatherartisans.com
Business Address: 2 Harrier Avenue, Raby New South Wales 2566, Australia
Business Phone Number: +61406011000
Business Registration Number: 81 483 272 023
Business Hours: 9:00 AM To 5 PM Monday To Friday (GMT +10:00) Sydney, Australia